Heathcoat Fabrics

Privacy Policy

BACKGROUND:

Heathcoat Fabrics Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers, suppliers and business contacts and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1.               Information About Us

Heathcoat Fabrics Limited, a limited company registered in England under company number 00450787
Registered address: Westexe, Tiverton, Devon EX16 5LL
Main trading address: as per registered office address
VAT number: GB140894756

Data Protection Manager

Email address: dataprivacy@heathcoat.co.uk

Telephone number: 01884 254949

Postal Address: Westexe, Tiverton, Devon EX16 5LL, United Kingdom

2.               What Does This Notice Cover?

This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3.               What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4.               What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 1.
  • The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 1 to find out more.
  • The right to be forgotten, ie the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 1 to find out more.
  • The right to restrict (ie prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes and, where we have asked for consent to process your data, to withdraw this consent.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling: we do not use your personal data in this way.

There are exceptions to these rights, however.  For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.  In addition, we may be able to retain data even if you withdraw your consent, where we can demonstrate that it has a legal requirement to process your data.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 1.

Further information about your rights can also be obtained from the Information Commissioner’s Office.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5.               What Personal Data Do You Collect?

We collect personal data (which may vary according to your relationship with us) such as:

  • Name;
  • Date of birth;
  • Gender;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Job title;
  • Profession;
  • Payment information.

The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis, such as our legitimate interest in engaging in commerce and offering products and services of value to you.  Any consent you provide may be withdrawn at any time by following the contact methods listed in Part 1.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products or respond to your questions or comments. Some website functionality may be unavailable to users who do not provide their data, or who do not consent to the use of Cookies and similar technologies on this site.  Additionally, if you choose not to provide your personal data, we will not be able to provide you with our products, or services or with other support or responses.

6.               How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:

  • Providing and managing your account.
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our products and services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by using the unsubscribe option in any correspondence or alternatively by using the contact information in Part 1.                                           

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7.               How Long Will You Keep My Personal Data?

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Notice.  We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements. We also retain log files for internal analysis purposes.  These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.

8.               How and Where Do You Store or Transfer My Personal Data?

Subject to the next following paragraph of this clause, we will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

Our “Third-Party Data Processors” (service providers such as our fulfilment and activation partners, and digital agencies, hosting providers, data storage providers and other technical partners) may have access to your data. Some of these business partners may be located outside the UK.

9.               Do You Share My Personal Data?

Other than that stated in Part 8 above, we will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10.            How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 1. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11.            How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the details shown in Part 1.

12.            Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.  If we believe that the changes are material, we will let you know by posting the changes on this website.

13.            Implementation of this Privacy Notice

This Privacy Notice shall be deemed effective as of 24 May 2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.